CUSTOMER Care EXECUTIVE -ACROSS

Customer Assistance: Respond to customer inquiries, requests, and issues through various communication channels, including phone, email, chat, or in-person.Problem Resolution: Identify and resolve customer concerns, complaints, and issues in a timely and satisfactory manner.Product Knowledge: Possess a deep understanding of the company's products or services to provide accurate information and solutions to customers.

Communication Skills: Communicate effectively and professionally with customers, demonstrating empathy and active listening.Customer Education: Educate customers on product features, usage, and best practices to maximize their experience.Order Processing: Assist with order placement, tracking, and billing inquiries, if applicable to the organization's products or services.

Feedback Collection: Gather and document customer feedback, suggestions, and insights for continuous improvement.Quality Assurance: Maintain high service quality and adhere to performance metrics and key performance indicators (KPIs) set by the organization.Escalation Handling: Manage and escalate complex or unresolved customer issues to higher-level support or appropriate departments.Documentation: Maintain accurate records of customer interactions and transactions for reference and analysis.