Description
We are seeking a passionate and dedicated Customer Care Associate to join our team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. As a Customer Care Associate, you will be the first point of contact for our customers, providing them with assistance and support while ensuring a positive customer experience.
Responsibilities
- Assist customers with inquiries regarding products and services.
- Resolve customer complaints and issues in a timely manner.
- Provide accurate and detailed information to customers.
- Maintain customer records and update information as necessary.
- Work collaboratively with team members to enhance customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
Skills and Qualifications
- Excellent communication skills in English and local languages.
- Strong problem-solving abilities.
- Basic computer skills and familiarity with customer service software.
- Ability to work in a fast-paced environment.
- Strong interpersonal skills and a friendly demeanor.
- Attention to detail and ability to multitask.
