Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Java Standard Edition
Good to have skills : Microsoft SQL Server, Python (Programming Language), C++ Programming Language
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
- Key Responsibilities:
- Investigate and triage internally reported issues across the platform s product portfolio, delivering confirmed reproduction status and log analysis with supporting evidence.
- Provide categorized analysis of validated issues, including classification (UI, functional, backend, performance, etc.) and distinction between bugs, feature requests, and product feedback.
- Transform raw issue reports into engineering-ready specifications with enhanced clarity, completeness, and actionable detail.
- Identify and report systemic or recurring issue patterns with analytical insights.
- Deliver regular reporting on triage outcomes, trends, root cause analysis, and recommendations for process optimization.
- Ensure data privacy and security compliance for all user content, in accordance with platform standards.
- Meet and exceed SLAs and KPIs as defined by the program.
- Key Skills & Qualifications:
- Bachelor s degree in computer science or related technical field.
- Shift Timings: Night Shift, 10 Pm to 7 Am.
- Minimum 1-2 years of experience in debugging, troubleshooting, or technical workflows.
- Proficiency in querying structured data (e.g., SQL), log analysis tools, and dashboard creation.
- Familiarity with client-server architectures, APIs, and backend systems.
- Experience with JSON parsing, regex, and light scripting (e.g., Python).
- Ability to interpret and validate API functionality and request/response payloads.
- Exposure to metrics and dashboard tools to support data-informed triage.
- Understanding of priority/severity frameworks and classification schemas.
- Prior exposure to triaging infrastructure or algorithmic issues (ranking, backend performance).
- Understanding of A/B testing mechanisms and their impact on product reliability.
- Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
- Ability to work in a fast-paced environment
, 15 years full time education
