Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Salesforce Technical Architecture

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

Own the end-to-end technical design and delivery for Salesforce features across Sales Cloud, Service Cloud, CRM Analytics (CRMA), and Agent force. You will translate user stories into robust, scalable solutions guide developers and testers uphold code quality and accelerate sprint throughput—while keeping the architecture future-proof and enterprise-grade.

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with various teams to design, code, and enhance components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require you to be proactive in identifying opportunities for improvement and innovation within the software development lifecycle.

Roles & Responsibilities

Solutioning & Architecture

Examine user stories and acceptance criteria propose futuristic, scalable technical solutions with clear build-vs-config trade-offs, aligning to guardrails, performance, and governor limits.

Design patterns that leverage Apex, LWC, Flows, Platform Events, External Services, and CRMA data pipelines/dashboards define integration patterns (REST/SOAP/OAuth).

Architect Agent force/ Einstein Copilot use cases (skills/actions, policies/guardrails, prompt templates, safety runbooks, data access boundaries) and ensure responsible AI design.

Delivery & Sprint Acceleration

Lead backlog refinement: clarify stories, call out dependencies, identify spikes/POCs, and size work (story-pointing) to unblock the team.

Drive sprint planning, daily scrums, reviews, and retros partner closely with the Scrum Master and BAs to fast-track development while maintaining Definition of Ready/Done.

Remediate blockers proactively organize swarms keep flow metrics healthy (cycle time, throughput, escaped defects).

Hands-on Build & Quality

Remain hands-on (30–50 ): build complex Apex/LWC/Flow components CRMA dataflows/recipes/SAQL Agent force skills and orchestration.

Enforce code reviews with clear standards (bulkification, SOQL/SOSL hygiene, limits, testability, security).

Maintain high test coverage (Apex, Jest for LWC), performance profiling, and static analysis (PMD/Sonar) practices.

Collaboration & Governance

Partner with Architects, PO, BAs, DevOps, and QA/test leads to ensure end-to-end quality.

Support refinement and estimation calls run solution walkthroughs conduct UAT support and production readiness reviews.

Uphold security, compliance and NFRs (e.g., data residency, PII handling, row-level access in CRMA, auditability).

DevOps & Release Management

Champion SFDX/Git workflows, CI/CD (e.g., Copado/Azure DevOps/GitHub Actions), and environment strategy (scratch orgs/sandboxes).

Ensure versioning discipline, deployment automation, and roll-back/feature-flag strategies.

Professional & Technical Skills

Clouds: Strong Sales Cloud, Service Cloud, Experience Cloud solutioning and configuration/customization.

Development: Apex (triggers, async, batch, schedulable, queueable), Lightning Web Components (LWC), Flows (record triggered, screen, orchestration), Invocable Actions.

CRMA (Tableau CRM): datasets, dataflows/recipes, lenses, dashboards, SAQL, security predicates/sharing inheritance.

Agent force/Einstein Copilot: designing skills/actions, prompt templates, guardrails/safety policies, and integration with Salesforce data and processes.

Integrations: REST/SOAP APIs, OAuth/JWT, Platform Events, Change Data Capture, Outlook, Teams etc.

Quality & Security: Apex/LWC unit testing, Jest, PMD/Sonar OWASP/Shield basics GDPR/PII handling governor limit aware design.

Agile: Strong backlog refinement, estimation, and sprint execution skills mentoring developers and testers.

Additional Information

10-12 years relevant experience in Salesforce with significant design/lead responsibilities.

A 15 years full time education is required.

Good to Have

Certifications

Salesforce Platform Developer I/II, Administrator/Advanced Admin

Sales Cloud Consultant / Service Cloud Consultant

CRM Analytics & Einstein Discovery Consultant

Salesforce AI Associate or equivalent Agent force/Einstein training

Data & AI: Salesforce Data Cloud exposure, eventing/RAG patterns, prompt engineering best practices.

Behavioral Expectations

Futuristic mindset: anticipates scale, extensibility, and operability proposes modernization opportunities.

Developer s leader: coaches through code raises the bar on engineering craftsmanship.

Bias for action: short feedback loops, builds small and ships often without compromising quality.

Clear communicator: translates between business and engineering documents decisions and trade offs.

Success Metrics

greater than 95 user stories delivered within planned sprint boundaries for the pod(s) you lead.

Zero P1 defects post release from stories under your review overall code coverage 85 for new/reworked components.

Established coding standards + review checklist CI/CD pipeline baseline green across lower orgs.

At least 2 Agent force POCs shaped and one promoted to backlog with valid