Company Description
CMS Info Systems Limited is India's leading business services company, offering logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce businesses. The company operates across Cash Logistics, Managed Services, and Technology Solutions, delivering innovative, scalable, and technology-driven solutions. With a focus on empowering businesses, CMS supports clients in accelerating growth, expanding reach, and serving millions of customers. CMS Info Systems takes pride in its commitment to providing unified platforms and efficient services across varied industries.
Role Description
This is a full-time, on-site Customer Service Engineer role located in Secunderbd. The Customer Service Engineer will be responsible for managing technical support tasks, troubleshooting issues, providing field service assistance, and performing maintenance and repair of equipment. The role requires strong communication skills to interact with clients and teams effectively, ensuring the smooth operation and resolution of technical challenges.
Qualifications
- Proficiency in Troubleshooting and diagnosing technical issues
- Experience in Field Service and on-site equipment handling
- Strong Communication skills for client interaction and collaboration
- Expertise in Technical Support and issue escalation processes
- Knowledge of Maintenance & Repair for a wide range of equipment
- Ability to work independently and manage on-site operations
- Diploma or degree in Engineering, Electronics, or relevant technical field
- Previous experience in a customer service or technical support role is an advantage
