CTO Assoc Manager

• Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives.
• Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement.
• Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs.
• Contribute to process standardization and automation efforts, improving service efficiency and scalability.
• Promote a customer-centric approach, ensuring high service quality and proactive issue resolution.
• Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs.
• Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity.
• Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies.
• Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams.
• Provide operational support for cloud infrastructure and data services, ensuring high availability and performance.
• Document and enhance operational policies and crisis management functions, supporting rapid incident response.
• Promote a customer-centric approach, ensuring high service quality and proactive issue resolution.
• Assist in team development efforts, fostering a collaborative and agile work environment.
• Adapt to changing priorities, supporting teams in maintaining focus on key deliverables.
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Qualifications

• 6+ years of technology experience in a global organization, preferably in the CPG industry.
• 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations.
• 3+ years of cross-functional IT experience, working with diverse teams and stakeholders.
• 1–2 years of leadership or coordination experience, supporting team operations and service delivery.
• Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences.
• Customer-focused mindset, ensuring high-quality service and responsiveness to business needs.
• Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment.
• Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation.
• Ability to drive operational stability, supporting proactive issue resolution and performance optimization.
• Strong analytical and problem-solving skills, with a continuous improvement mindset.
• Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions.
• Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices.
• Familiarity with data acquisition, cataloging, and data management tools.
• Strong organizational skills, with the ability to manage multiple priorities effectively.