CSM- US

What you ll do:

• Map your Accounts, identify, develop and build relationships with key stakeholders
• Generate new leads and manage existing business from your named Accounts
• Responsible for Renewal, Retention & checking client usage of Signzy Product
• Drive marketing communications to educate clients about the new products, initiatives via marketing campaigns.
• Define Account retention strategy and drive a QoQ growth plan.
• Serve as a point of contact for the customer and all internal teams
• Ensure the timely and successful delivery of our solutions according to Client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Measure, track and analyze key account metrics
• Assist with high severity requests or issue escalations as needed
• Working with cross functional teams to manage certain requirements like invoicing.

What you ll bring:

• 3-5 years previous work experience as Customer Success Manager or similar role in a
• SaaS / PaaS organization, preferably in US market
• Good working knowledge of the BFSI industry
• Outstanding communication and interpersonal skills
• Good problem-solving and negotiation skills
• A customer-oriented attitude that drives results
• Aptitude in networking, building & maintaining long term strategic relationships
• Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented
• Should be able to work in a fast-paced, high pressure startup environment
• Bachelors / Masters degree from a reputed institute