CSM developer

We are seeking a CSM Developer with expertise in ServiceNow Customer Service Management (CSM) and experience in ServiceNow development, integrations, and support. The ideal candidate should have a strong technical background and hands-on experience with ServiceNow modules and scripting.

Key Responsibilities:

• Functional knowledge and at least one implementation of the CSM module in ServiceNow.
• Hands-on development experience with SOAP & RESTful APIs and ServiceNow scripting.
• Expertise in Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, Script Includes, Access Control Lists, and other ServiceNow components.
• Experience in multiple integrations of ServiceNow with monitoring tools.
• Understanding of ServiceNow instance upgrades and patching (preferred but not mandatory).
• Practical experience with ServiceNow CSM, ITSM, and Service Portal.
• 1-2 years of experience in ServiceNow support roles (Incident, Problem, and Change Management).
• Proficiency in JavaScript, workflows, UI actions, UI policies, and client scripts for ServiceNow development.
• Ability to identify system deficiencies and recommend continuous service improvements.
• Functional understanding of NOW Experience UI Framework and JMS integrations.
• Basic knowledge of ServiceNow Machine Learning and Predictive Intelligence capabilities.

Certifications (Preferred):

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• CIS-CSM (Certified Implementation Specialist – Customer Service Management)

If you're passionate about ServiceNow development and CSM, apply now to join our dynamic team!