Responsible for overseeing the daily operational, financial, commercial, compliance, and administrative activities of the branch. Ensures 100% adherence to internal policies, regulatory guidelines, and supports revenue conservation and growth initiatives.
Job Challenges:
- Delivering error-free outputs across varied and complex processes
- Managing unpredictable volume spikes and limited system support
- Operating across 15+ systems under bandwidth and connectivity constraints
- Navigating non-standard infrastructure and extended working hours
- Handling compliance issues tactfully in coordination with the sales team
Key Responsibilities
Financial & Commercial Operations
- Timely and accurate receipting, banking, reconciliation, petty cash management
- Safe custody of cash and office assets
- Vendor identification, bill verification, and NEFT-based payments
- Coordination for lease agreements and new branch setups
Customer Service
- First-contact resolution and tracking of service requests
- Scrutinizing and processing claims, payouts, reinstatements, and switches
- Proactive data cleansing for PAN, bank details, contact information
Sales Support & Licensing
- Advisor licensing (new and renewals), application processing
- Coordination for training, MIS preparation, reward and recognition programs
- Supporting BM with sales recruitment and new business follow-ups
Compliance, Legal & Taxation
- Handling statutory tax payments and documentation
- Representing the branch in compliance-related hearings
- Ensuring AML compliance and adherence to BCP guidelines
Advisor Commission Handling
- Timely disbursement of commissions and TDS certificates
- Resolving commission-related queries and encouraging NEFT usage
Administrative & HR Support
- Manage joining/exits, F&F settlements, and IT service coordination
- Oversee housekeeping, security, dispatch, and office resource booking
New Business & Underwriting
- Processing new business applications with 100% accuracy
- Coordinating medicals, scanning/indexing, and timely document delivery
Revenue Conservation & Cost Control
- Promoting NEFT, ECS, self-service tools, and alternate payment options
- Driving persistency by contacting customers and sales team support
- Preventing fraud, managing cheque dishonors, and cost control measures
