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CRO Manager, E-Commerce

1-4 Years
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  • Posted 23 hours ago
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Job Description

About Naked & Thriving

Naked & Thriving is a rapidly growing brand that makes clinically effective, plant-based skincare, and we're on a mission to change the beauty industry for good. With clean, effective formulas and a commitment to planet-friendly practices, we're building a globally recognized brand that delivers both results and impact.

We're in an exciting stage of growth, and we're looking for a visionary Art Director to take the reins of our brand expression and translate strategy into beautiful, high-performing assets.

About the Role

We're looking for a highly organized, entrepreneurial Assistant Manager to help drive our e-commerce business forward. This role sits at the intersection of strategy and execution -- you'll partner closely with the E-Commerce Owner to bring the site vision to life, operationalize our experimentation program, and ensure every customer touchpoint reflects a best-in-class experience.

You'll be a key cross-functional connector, coordinating with creative, engineering, analytics, and external partners to execute campaigns, CRO tests, and site improvements. This is a hands-on role for someone who thrives on momentum, owns their work end-to-end, and brings both sharp attention to detail and a founder's mindset to everything they do.

Key Responsibilities

Site & Campaign Execution

  • Partner with the E-Commerce Owner to execute on-site experiences during campaigns, ensuring cross-team alignment on the strategic vision
  • Coordinate with the Creative Team to ensure site assets and copy are accurate, up to date, and aligned with best practices for a best-in-class site experience
  • Support key launches, promotions, and seasonal moments with hands-on execution and coordination

Shopify & App Optimization

  • Surface upgrade and optimization Shopify recommendations to the E-Commerce team with clear rationale and impact estimates
  • Strong Shopify fluency with an ability to move fast inside without waiting on a developer for basic site updates, app evaluations, or merchandising changes.

Strategic Roadmap Support

  • Partner with the E-Commerce Owner on quarterly updates to the strategic roadmap
  • Translate high-level priorities into structured, executable plans with clear owners and timelines
  • Track progress against roadmap milestones and proactively flag risks or blockers

CRO Backlog & Prioritization

  • Maintain and organize a centralized CRO backlog based on the strategic roadmap
  • Creating a full catalog of tests and learnings
  • Take CRO strategy and priorities set by the E-Commerce Owner and translate them into a refined, executable backlog
  • Score and organize CRO tests using an established framework, maintaining a clear and up-to-date scoring sheet to support prioritization decisions
  • Maintain an organized calendar of all CRO tests, updating dates as necessary and proactively communicating changes to cross-functional teams
  • Work closely with the Digital Operations team, leveraging technical knowledge to seamlessly execute tests bug-free

Experiment Planning & Delivery

  • Translate hypotheses into clear, actionable test plans
  • Write detailed test briefs outlining:
  • Goal and hypothesis
  • Primary KPIs and success criteria
  • Assets + Content
  • Own test delivery end-to-end, serving as the single point of accountability for execution
  • Coordinate designers, developers, copywriters, analysts, and external agency partners
  • Manage timelines, dependencies, and tradeoffs to keep tests moving forward
  • Proactively identify and remove blockers to maintain execution velocity
  • Ensure experiments are instrumented to measure KPIs and custom metrics
  • Document test outcomes, insights, and recommended next steps
  • Communicate test status, timelines, and results to cross-functional stakeholders
  • Act as the primary internal point of contact for the external CRO agency, ensuring deliverables are on time, on brief, and to expectation

What We're Looking For

Must-Haves

  • 1-4 years working on a Shopify E-Commerce Store as a CRO manager, product manager, and/or Project Manager.
  • Ultra-organized and highly detail-oriented -- nothing falls through the cracks on your watch
  • Strong project management and execution skills, ideally within CRO, experimentation, or e-commerce programs
  • Experience working in an e-commerce environment
  • Ability to translate strategy into structured plans, timelines, and clear ownership
  • Comfortable coordinating across design, engineering, analytics, and marketing teams
  • Strong empathy and listening skills -- you build trust quickly and communicate with clarity
  • Entrepreneurial mindset -- you take initiative, operate with autonomy, and treat the business like your own
  • Bias toward action, follow-through, and operational excellence
  • Clear written communication, especially for briefs, documentation, and stakeholder updates
  • Ability to move a test or campaign forward imperfectly, learn, and iterate is valued far more than perfection.
  • Strong advocate for primary users, incorporating UX methodology into every tactic
  • Proficiency with Excel, Asana, and/or Jira

Nice to Have

  • Experience in the skincare or beauty industry
  • Background in a startup or direct-to-consumer (DTC) environment
  • Technical background is a plus
  • SEO and merchandising experience

Benefits

  • USD Compensation
  • 100% remote

Actual compensation within the range will depend on factors including experience, qualifications, skills, geographic location, internal equity, and market conditions.

More Info

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About Company

Job ID: 147186669

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