CRM Team Leader (Pre-sales)

Optimizing Customer Interactions for Satisfaction

• Handling customer queries for better customer satisfaction.

Presales and Lead Management

• Presales is about managing leads from various sources and generating potential customers for various project sales teams.

Team Leadership and Walk-in Generation

• Responsible for leading a team of pre-sales outsourced and in-house tele-calling associates to generate quality walk-ins across various projects.

Client Acquisition and Business Development

• Identifying prospective clients, generating business from the existing clientele to achieve business targets.

Proposal and Documentation

• To structure and produce compelling sales proposals/commercial and technical documentation.

Call Management

• Handling inbound calls and making outbound calls as per the guidelines of the organization.

Lead Capture and Routing

• Capturing leads, qualifying them, and then routing such leads to sales for effective closure.

CRM Data Management

• Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached.

Call to Site Visit Conversion

• Responsible for ensuring a call conversion to a Site Visit.