Must Have a Functional Technical Understanding of Zoho CRM plus/ Zoho One package/ Zoho creator applications.
Applying best practices on Zoho CRM and other relevant Zoho Applications like Desk, Creator, Project, Campaign, Sales IQ etc to derive the best outcomes for us.
API Integration with other Zoho Applications as well as 3rd Party Applications.
Understanding of Deluge Scripting / Custom functions, Zoho REST API, JavaScript, widget for complex implementation projects.
Managing all Zoho applications for internal teams including - workflows, Assignment rules, knowledge base setup, and user access management.
Process mapping (Approval Process, lead scoring rule, assignment rule, blueprint etc.) and workflow creation.
The ideal candidate will also play a key role in extracting insights from complex datasets using Power BI integrated with CRM system to drive informed business decisions.
Creation of reports and dashboards on all Zoho Apps, including Zoho Analytics.
Conduct in-depth data analysis to identify trends and patterns.
Ensure seamless data integration from various sources into Zoho CRM. (Example: Oracle ERP, VB, Power BI, Meta and Google Ads)
Develop and manage data models to support reporting requirements.
Collaborate with cross-functional teams to understand data integration requirements.
Troubleshoot and resolve data-related issues.
Provide training and support to end-users on Zoho CRM system usage.
Technical Skills
3-5 years of strong Experience in building or implementing requirements on Zoho CRM plus products, Zoho Creator, Zoho Projects and Zoho one suite.
Experience in writing Zoho custom functions with a deep understanding of Deluge, Zoho REST API, Widget and Scheduler.
Experience and knowledge of relational databases, including work with MySQL,
SQL Server, Oracle, or other common RDBMS.
Knowledge of Any Language PHP, Python, Node.js, Java, C#
Understanding of Integration of websites, landing pages, social networking sites with Zoho CRM using any third-party app like Zoho Flow, Zapier, Webhook etc.
Proven experience with Zoho Analytics or similar business intelligence tools.
Strong data visualisation skills and the ability to communicate insights effectively.
Proficiency in SQL Query table, KPI for data querying and manipulation.
Excellent problem-solving and analytical skills.
Attention to detail and commitment to data accuracy.
