Job Description
Job Title: CRM Executive Post Sales (Real Estate)
Location: Indore
Department: Customer Relationship Management (CRM)
Reporting To: CRM Manager / Head Customer Experience
Job Summary
The CRM Executive Post Sales will be responsible for managing customer relationships after the closure of property sales. The role involves ensuring a seamless customer journey from booking to possession, addressing queries, coordinating with internal departments, and enhancing customer satisfaction.
Key Responsibilities
Act as a single point of contact (SPOC) for customers post property booking
Handle customer queries related to agreements, payments, possession, and documentation
Ensure timely collection of post-sales documentation and payments
Coordinate with sales, legal, finance, and project teams for smooth processing
Maintain and update customer data in CRM systems
Manage agreement to sell, demand letters, receipts, and possession documentation
Track and follow up on outstanding payments and dues
Ensure proper handover/possession process with high customer satisfaction
Handle customer complaints and provide timely resolution
Conduct customer engagement activities and maintain long-term relationships
Prepare MIS reports and customer status updates
Required Skills & Competencies
Strong communication and interpersonal skills
Customer-centric approach
Good knowledge of real estate post-sales processes
Ability to handle escalations and resolve issues efficiently
Proficiency in CRM software and MS Excel
Strong coordination and follow-up skills
Attention to detail and documentation accuracy
