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Job Description
KeyResponsibilities
-OwnandadministertheSalesforceCRMplatformensurecustomerdataintegrityacrossallstores
-Designandruncustomerlifecycleprograms:welcomejourneys,birthday/anniversarycampaigns,loyaltyandwin-backprograms
-Segmentthecustomerdatabase(HNI,repeatbuyers,occasion-basedbuyers)fortargetedmarketing
-Trackcustomerlifetimevalue,repeatpurchaserateandretentionmetricsreporttoleadership
-CoordinatewithshowroomteamstodriveCRMadoptionandaccuratedatacaptureatpointofsale
-Managetheloyalty/rewardsandreferralprograms,includingpersonalizedoffers
-LiaisewithIT/Salesforceimplementationpartnersonsystemupgradesandintegrations(POS,e-commerce,WhatsAppBusinessAPI)
-TrainshowroomstaffonCRMtoolsandcustomer-databestpractices
RequiredSkills&Competencies
-Salesforce(SalesCloud/ServiceCloud/MarketingCloud)-mandatory
-SQL/dataanalysis
-Campaignmanagementplatforms
-Projectmanagement&stakeholdertraining
More Info
Key Skills
Salesforce SalesCloud
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