CRM Manager

1840 & Company

Delhi, India

1-3 Years

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Posted a month ago
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Job Description

About the Role:

We are looking for a Junior CRM Manager with strong communication and client management skills to support our CRM operations team. The ideal candidate will work closely with the Head of CRM and USA-based Program Managers, ensuring smooth coordination, reporting, and communication across ongoing projects.

This role is well-suited for professionals who are organized, proactive, and eager to learn more about CRM systems (especially Salesforce) and IT operations in a global work environment.

Key Responsibilities
Attend daily meetings with Program Managers and provide daily reports
Join internal meetings and discussions to understand project requirements and update progress reports
Maintain coordination with the Head of CRM for operational updates and issue escalations
Participate in self-learning and internal training sessions to enhance CRM knowledge
Prepare and manage basic Microsoft Excel reports and trackers for CRM activities
Who You Are:
Excellent verbal and written communication skills
Strong comprehension and ability to understand and convey client requirements clearly
Organized, responsible, and able to manage multiple daily tasks effectively
Team-oriented with a willingness to learn CRM and Salesforce fundamentals
Qualifications:
Any graduate or candidate currently pursuing graduation can apply
Candidates with 12 years of experience in CRM coordination, client communication, or operations are also welcome
What You'll Gain:
Exposure to global IT operations and CRM systems
Hands-on experience in daily CRM management and client coordination
Learning opportunity to understand Salesforce basics and system processes
Direct working experience with Program Managers and CRM leadership teams in the USA

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visitwww.1840andco.comto learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal atjobs.1840andco.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.