CRM - Assistant Manager (Edtech)

Hiring for CRM Assistant Manager

Sales | Collection & Recovery | CRM Voice Process

Industry: EdTech

Location: Rohini West, Sector 10

Job Type: Full-Time

Experience: Minimum 3 Years Relevant

Job Overview

We are seeking a motivated Customer Relationship Manager for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.

Key Responsibilities

Make outbound/inbound calls to students/customers to facilitate collections.

Resolve customer issues and negotiate payment terms effectively.

Document all interactions accurately and maintain up-to-date records.

Meet or exceed monthly collection targets.

Coordinate with sales, finance, and support teams to resolve payment issues.

Adhere to company protocols and compliance standards.

Key Skills & Requirements

3-7 years of experience in collections, preferably within the EdTech sector.

Proficient in English communication and negotiation.

Familiarity with CRM systems and Excel.

Target-oriented, with strong problem-solving skills and a customer-focused approach.

Perks & Benefits

Attractive performance-based incentives

Career growth opportunities within a prominent EdTech company

If interested do call on 9211627303.

http://nauk.in/cYWOz7E - Apply