About Us
Deccan AI Experts is a pioneering AI company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in high-quality human-curated data, AI-first operations, and advanced AI evaluation systems.
About the Role
We are looking for a CRM Specialist (Freelancer) to support advanced AI evaluation initiatives focused on customer relationship management, sales workflows, customer engagement, and business operations intelligence.
In this role, you will work with AI-generated outputs related to customer data management, lead tracking, sales pipelines, customer communication workflows, reporting systems, and CRM automation, helping improve how AI models understand and optimize real-world customer relationship and business management processes.
Your expertise will contribute to improving AI systems used for customer intelligence, workflow automation, sales operations, and AI-powered CRM solutions.
Responsibilities
- Create deliverables addressing common requests within your professional domain
- Annotate and evaluate AI-generated CRM and customer operations outputs
- Review peer-developed deliverables to improve AI research quality and consistency
- Assess AI outputs for workflow efficiency, customer engagement logic, reporting accuracy, and operational relevance
- Identify process inefficiencies, data inconsistencies, communication gaps, or automation issues in AI-generated solutions and provide structured feedback
- Support workflows involving lead management, sales pipelines, customer support systems, and CRM reporting
- Contribute domain expertise to improve AI systems focused on customer relationship intelligence and workflow automation
Requirements
- Background in Business Administration, Sales Operations, Marketing, Customer Success, or related fields
- Strong understanding of CRM workflows, customer lifecycle management, sales processes, and reporting systems
- Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools is preferred
- Familiarity with Excel, dashboards, customer analytics, or automation tools is a plus
- Strong communication, analytical, and organizational skills
- Ability to work independently in a remote, fast-paced environment
Why Join Us
- Competitive hourly pay: ₹1500/hour
- Fully remote with flexible working hours
- Opportunity to contribute to cutting-edge AI and business operations research
- Exposure to AI-powered CRM systems, customer intelligence technologies, and workflow automation platforms
- Flexible project-based opportunities with global teams
