About Us

Deccan AI Experts is a pioneering AI company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in high-quality human-curated data, AI-first operations, and advanced AI evaluation systems.

About the Role

We are looking for a CRM Specialist (Freelancer) to support advanced AI evaluation initiatives focused on customer relationship management, sales workflows, customer engagement, and business operations intelligence.

In this role, you will work with AI-generated outputs related to customer data management, lead tracking, sales pipelines, customer communication workflows, reporting systems, and CRM automation, helping improve how AI models understand and optimize real-world customer relationship and business management processes.

Your expertise will contribute to improving AI systems used for customer intelligence, workflow automation, sales operations, and AI-powered CRM solutions.

Responsibilities

Create deliverables addressing common requests within your professional domain
Annotate and evaluate AI-generated CRM and customer operations outputs
Review peer-developed deliverables to improve AI research quality and consistency
Assess AI outputs for workflow efficiency, customer engagement logic, reporting accuracy, and operational relevance
Identify process inefficiencies, data inconsistencies, communication gaps, or automation issues in AI-generated solutions and provide structured feedback
Support workflows involving lead management, sales pipelines, customer support systems, and CRM reporting
Contribute domain expertise to improve AI systems focused on customer relationship intelligence and workflow automation

Requirements

Background in Business Administration, Sales Operations, Marketing, Customer Success, or related fields
Strong understanding of CRM workflows, customer lifecycle management, sales processes, and reporting systems
Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools is preferred
Familiarity with Excel, dashboards, customer analytics, or automation tools is a plus
Strong communication, analytical, and organizational skills
Ability to work independently in a remote, fast-paced environment

Why Join Us

Competitive hourly pay: ₹1500/hour
Fully remote with flexible working hours
Opportunity to contribute to cutting-edge AI and business operations research
Exposure to AI-powered CRM systems, customer intelligence technologies, and workflow automation platforms
Flexible project-based opportunities with global teams

CRM (Freelancer)