Job Description
A. Customer Relationship Management (CRM): Handle client interactions post-inquiry from quotation to delivery ensuring smooth coordination with sales, warehouse, and installation teams. Maintain and update customer data, follow-ups, and interactions in the CRM software (Zoho/CRM module). Track and ensure on-time delivery, proactively communicating timelines and updates. Collect feedback and reviews post-project/delivery to improve client experience. Build strong post-sale relationships that lead to repeat business and referrals. B. New Business Development: Identify and reach out to interior designers, architects, and builders for potential collaborations and vendor empanelment. Research and onboard new B2B clients including retail partners, design studios, and project consultants. Schedule and coordinate site visits, presentations, and sample displays with the sales/design team. Assist in drafting proposals, quotations, and presentations for new business pitches. Maintain a B2B pipeline tracker with leads, meetings, and conversion timelines.Coordination & Reporting: Liaise between clients, store, and operations teams for seamless project execution. Share weekly MIS reports on follow-ups, leads, order status, and closures. Support the marketing and communication team in client database building and campaign follow-ups. Ensure every lead and client is nurtured through structured communication and relationship building
Requirements
2-3 years working experience required as a CRM executive
Benefits
As per industry
