CRM Executive-Ship Design Industry

Hi,

We are hiring for a CRM executive and supporting both sales and technical teams in daytoday operations.

Location: Thane

About Us

21 Knots is a design, engineering, and consulting firm providing services to the global maritime and oil & gas industry. In an industry constantly changing due to dynamic regulations, economic fluctuations, and climate change mandates, we strive to provide cutting-edge solutions with a strong commitment to excellence. Our comprehensive services are designed to create value for our esteemed clients while enabling them to achieve their business goals.

The Role

We're looking for a proactive and organized CRM Executive to join our team. The ideal candidate will manage customer enquiries, coordinate with internal teams, prepare proposals, and ensure smooth communication with clients. This role will support both sales and technical teams in managing day-to-day CRM activities, maintaining accurate records, and ensuring timely responses to client requirements.

Responsibilities

Manage and log all incoming customer enquiries accurately in the CRM system

Track enquiry status and ensure timely follow-ups with clients and internal teams

Assign leads to the relevant team members when required

Respond to customer emails professionally and in a timely manner

Share relevant information with clients including services, pricing, timelines, and clarifications

Prepare, format, and send proposals, quotations, and related documents

Coordinate with internal teams to gather necessary inputs for proposal preparation

Act as a communication link between clients and the technical team

Collect requirement details from clients and share them with the technical team

Track the progress of enquiries and maintain updated records in the CRM system

Maintain clean and accurate CRM data and generate basic reports when required

Identify opportunities to improve CRM processes and data management.

What You'll Need

Experience:

13 years of experience in CRM operations, sales support, or customer service OR Fresher

Education:

Bachelor's degree in Business Administration, Marketing, or a related field

Tools & Software Proficiency:

Familiarity with CRM systems (Zoho CRM preferred)

Good knowledge of MS Office or Google Workspace

Skills & Competencies:

Strong written communication skills

Ability to prepare professional proposals and documentation

Attention to detail and strong organizational skills

Ability to manage multiple tasks and follow up on enquiries

Good coordination and teamwork skills

Willingness to learn and adapt in a dynamic work environment.

Why Join 21 Knots

We don't just talk about balance, learning, or recognitionwe design our work culture around it. Whether it's through team events, quarterly awards, or the shared ambition to do good work with good people, we believe that a healthy workplace makes better projects and better careers.

Here's what you can expect:

Exposure to high-impact marine and offshore engineering projects

Opportunities to work alongside senior naval architects and project managers

Access to advanced design tools and engineering software

Comprehensive health coverage (up to INR 3,00,000)

A strong commitment to work-life balance and professional development