Key Responsibilities
- Basic Troubleshooting & Support
- Provide first-line technical support for Salesforce users within the organization.
- Resolve user issues within 24 hours; for major issues, escalate to the Salesforce implementation partner and ensure resolution within 48 hours.
- Minimize CRM downtime and maintain business continuity by proactively monitoring system performance.
- Maintain clear communication with users regarding resolution timelines and outcomes.
- CRM Data Hygiene & Optimization
- Ensure CRM data integrity by managing duplicate records and maintaining a clean and accurate database.
- Optimize storage by regularly auditing and deleting obsolete or redundant files, attachments, and records.
- Implement data quality standards and perform monthly and quarterly hygiene checks.
- Training & User Enablement
- Conduct virtual and in-person training sessions for Salesforce users across departments.
- Onboard and train new employees on Salesforce functionality, best practices, and role-specific use cases.
- Develop user manuals, help guides, and knowledge base documentation to promote self-service learning.
- Reporting, Analytics & CRM Adoption Audit
- Generate and circulate customized reports and dashboards for sales teams, leadership, and other stakeholders.
- Track CRM adoption across teams and conduct monthly and quarterly audits.
- Analyze CRM usage trends, identify gaps in adoption, and present actionable insights to improve engagement and ROI.
- Salesforce Development & Customization
- Collaborate with cross-functional teams to gather requirements and create customized dashboards and workflows as per business needs.
- Work closely with Salesforce consultants and developers to implement enhancements as defined in RFPs or internal roadmaps.
- Maintain a consistent process for capturing user feedback and continuously improving the CRM interface and experience.
Key Skills & Qualifications
- Bachelor's degree in Computer Science, Business Administration, or related field.
- Minimum 35 years of experience in Salesforce administration or CRM management.
- Salesforce Administrator certification preferred.
- Proficiency in data analysis and CRM reporting tools.
- Strong communication, problem-solving, and project management skills.
- Ability to work cross-functionally with sales, marketing, IT, and senior leadership.
Additional Preferences
- Experience working in a manufacturing or B2B sales environment.
- Familiarity with RFP-driven system enhancements and vendor coordination.
Why Join RINAC India Limited
As a leader in innovative cold chain and turnkey solutions, RINAC offers you the opportunity to work on impactful digital transformation initiatives while supporting a nationwide sales team. If you are passionate about leveraging technology to drive business excellence, we welcome you to be part of our team.
