Key Responsibilities
- Manage and update customer database in the CRM system.
- Handle inbound and outbound communication with clients.
- Follow up on leads, inquiries, and service requests.
- Coordinate with internal teams to ensure customer satisfaction.
- Generate CRM reports and track customer interaction history.
- Identify opportunities to improve customer engagement and retention.
Requirements
- Minimum 1 year of experience in CRM or customer relationship management roles.
- Proficiency in MS Office and CRM tools
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-focused mindset with problem-solving abilities.
Skills: communication,crm,customer satisfaction
