CRM Executive

Job Title: CRM Executive Hotels & Hospitality

Experience: Minimum 34 Years (Must have in Hotels/ Hospitality Sector)

Industry: Hotels / Hospitality

Joining: Immediate/ within 15 days

Company Description

Luxury Cloud, a subsidiary brand of Travel Oyster India Pvt Ltd, specializes in creating bespoke holiday experiences for its clients. Based in New Delhi, the company benefits from over 27 years of expertise in the travel industry, during which it has served more than 20,000 customers, including Bollywood celebrities and high-net-worth individuals (HNIs). Luxury Cloud has built relationships with top luxury hotel chains like Four Seasons, Hyatt Prive, and Mandarin Oriental to provide unparalleled travel experiences to over 65 countries and 200 destinations. As a full-service travel provider, Luxury Cloud offers a wide array of services including flight bookings, accommodation arrangements, visas, travel insurance, event planning, and curated packages for personal and corporate travel. Renowned for their professionalism, reliability, and personalized approach, Luxury Cloud makes travel seamless and memorable.

Job Summary

We are looking for an experienced CRM Executive from a reputed hotel or hospitality background to join our team on an immediate basis. The ideal candidate will be responsible for managing guest relationships, enhancing customer loyalty, and ensuring a seamless guest experience through effective communication and coordination. Candidates must come majorly from a reputed hotel or hospitality environment and possess excellent communication and interpersonal skills.

Key Responsibilities

• Manage and maintain guest data, profiles, and interaction history in the CRM system
• Handle guest communication before, during, and after their stay
• Coordinate with front office, reservations, sales, and operations teams to ensure guest satisfaction
• Manage guest feedback, complaints, and service recovery in a professional manner
• Execute guest engagement, loyalty, and retention initiatives
• Follow up with repeat guests, corporate clients, and high-value customers
• Ensure accurate documentation and reporting of guest interactions
• Support marketing and sales teams with customer insights and data analysis
• Outbound/Inbound calls to customers, cold calling, lead generation

Requirements & Skills

• Must have 34 years of experience as a CRM Executive in hotels or hospitality Sector only.
• Strong exposure to reputed/Luxury hotels, resorts, or hospitality brands
• Excellent communication, presentation, and interpersonal skills
• Strong customer-centric approach with attention to detail
• Experience working with hotel CRM systems and PMS
• Ability to manage multiple stakeholders and guest expectations
• Proficient in MS Office, Google sheets and CRM tools.
• Telephone ettiquetes
• Fluent in English and Hindi; additional languages are an advantage

Preferred Attributes

• Strong problem-solving and follow-up skills
• Professional grooming and etiquette
• Ability to build long-term guest relationships
• Team player with a proactive mindset

Important Note

Only candidates who can join immediately or within 15 days are requested to apply