CRM Executive

Position- CRM Executive

• Location: Kolkata, West Bengal (On-site)
• Job Type: Full-time | Day Shift
• Eligibility:Female candidates only
• Experience: 1 – 4 Years

Key Responsibilities

• B2B Telephonic Calling: Make outbound calls to and handle inbound queries from wholesalers, distributors, and dealers.
• Order & Dispatch Coordination: Coordinate real-time updates regarding product availability, price quotes, billing, and shipment tracking with warehouse/logistics teams.
• Issue Resolution: Address merchant/distributor queries promptly to ensure seamless order fulfillment and high relationship retention.
• Data Management: Accurately update interaction logs, call outcomes, and client details in CRM software and maintain daily commercial activity reports.

Mandatory/Preferred Skills & Qualifications

• Communication: Fluency in Bengali, Hindi, and English (verbal and written).
• Calling Acumen: Proven experience or strong comfort level with high-volume telephonic coordination/calling.
• Technical / Computer Skills: Hands-on working knowledge of MS Excel (spreadsheets, basic formulas) and CRM tools.
• Coordination Skills: Ability to multitask between phone calls, internal team follow-ups, and data entry.
• Education: Any Graduate / Diploma holder.

How to Apply

• Contact Person: Anibrata Das
• Email Resume to: [Confidential Information]
• Subject Line:Application for CRM Executive - Kolkata - [Candidate Name]