Job Description

We are looking for a detail-oriented and highly communicative CRM Executive to manage our back-end business relationships and handle direct telephonic communication. The ideal candidate must be based in Kolkata. In this role, you will be the primary point of contact for our business partners, managing and resolving queries from our wholesalers.

Key Responsibilities

B2B Client Calling: Manage outbound and inbound calls specifically dealing with wholesalers and distributors.

Query Resolution: Handle and resolve business queries regarding order placements, stock availability, pricing, and dispatches.

Data Management: Maintain, update, and organize wholesaler/distributor accounts and interaction logs accurately within the CRM software.

Back-End Operations: Track order statuses, coordinate with the logistics/warehouse teams, and generate daily commercial reports.