CRM Executive

Job Responsibilities:

• Handle customer inquiries and resolve basic service-related issues promptly.
• Maintain accurate and updated customer records in CRM systems.
• Support the sales and post-sales team in customer documentation and coordination.
• Follow up with clients for feedback, pending documents, and service updates.
• Assist in organizing client meetings, site visits, and post-sale services.
• Ensure client satisfaction by addressing queries in a professional and timely manner.
• Prepare basic reports on customer interactions and feedback for management.
• Maintain excellent communication and relationship-building with clients.

Preferred candidate profile

• Diploma or Graduation in Civil Engineering or relevant field.
• 6 months to 1 year of experience in CRM/customer service.
• Prior experience in Real Estate industry preferred.
• Strong communication and interpersonal skills.
• Proficiency in English, Hindi, and Telugu.
• Familiarity with CRM software/tools is an advantage