Job Description (JD) Senior Executive CRM Collections (Real Estate)
Job Title: Senior Executive CRM Collections
Department: Customer Relationship Management (CRM) / Collections
Industry: Real Estate
Experience: 2 to 4 Years
Location: Osman nagar
6 Days working
Job Summary
We are seeking a proactive and customer-focused Senior Executive CRM Collections to manage post-sales customer collections and maintain strong customer relationships throughout the payment lifecycle. The ideal candidate should have experience in real estate collections, a good understanding of CRM processes, excellent negotiation skills, and the ability to coordinate with internal and external stakeholders to ensure timely collections and customer satisfaction.
Key Responsibilities
- Manage post-sales collections from customers as per payment schedules and company policies.
- Track customer payment milestones and ensure timely follow-up on due and overdue payments.
- Maintain accurate customer records, payment status, and collection updates in the CRM system.
- Coordinate with Sales, Finance, Legal, and Project teams to resolve customer queries related to payments and agreements.
- Engage with customers through calls, emails, and meetings to ensure smooth collection of dues.
- Negotiate payment plans and resolve collection-related issues while maintaining positive customer relationships.
- Generate collection reports, aging analysis, and MIS reports for management review.
- Ensure compliance with company policies, RERA guidelines, and contractual obligations.
- Support customers during post-sales processes, including documentation, payment reminders, and handover-related activities.
- Escalate critical collection issues and recommend appropriate resolutions.
Required Skills Competencies
- Strong knowledge of CRM processes and customer lifecycle management.
- Experience in post-sales collections within the real estate industry.
- Excellent negotiation and persuasion skills.
- Strong communication and interpersonal skills.
- Ability to handle customer grievances professionally.
- Good analytical and reporting skills.
- Proficiency in MS Excel, CRM software, and collection tracking systems.
- Ability to work under pressure and meet collection targets.
Qualifications
- Bachelor's Degree in Business Administration, Commerce, Finance, Marketing, or related field.
- 23 years of experience in CRM Collections, Post-Sales Collections, or Customer Relationship Management within the Real Estate sector.
Preferred Experience
- Experience working with residential, commercial, or plotted development projects.
- Familiarity with payment plans, customer agreements, registration processes, and possession/handover procedures.
- Knowledge of ERP/CRM platforms such as Salesforce, SAP, Oracle, or industry-specific real estate CRM tools.
CTC: As per company standards and candidate experience.
Reporting To: CRM Manager / Collections Manager.
This job is provided by Shine.com
