CRM Executive

Requirements:

• Good Communication and presentation skills
• Good knowledge of MS Office (Powerpoint, Excel etc.)
• Keen interest in Logistics
• Willing to Learn and implement
• Attitude to explore new things
• Willing to give commitment and should be flexible.

Roles and responsibilities:

• Coordinating with customer and handling their queries regarding any issues
• Excellent with coordination & problem solving, providing timely solution
• Handling client escalations and closures
• Checking MIS Report on daily basis and sharing the same with customer.
• To Ensure all shipments to be picked up and connected from origin as per defined TAT
• Generation of required documents for Transportation i.e LR, GP, Ewaybill etc.
• Generation of Invoices for the allotted customers and on time submission
• Timely payment collection
• Coordinating with WH for the daily System entries and transactions
• Coordinating with the WHs for the stock reconciliation as per schedule
• Should be focused on customer satisfaction.
• Maintaining the MOM along with actions plan for improvement
• Customer centric approach & Positive Attitude.