CRM & Customer Experience Lead

At BLKBRD, we don't see CRM as support.

We see it as revenue.

Every sizing conversation.

Every leather discussion.

Every follow-up message.

It's an opportunity to build trust, and close.

We're looking for someone who can own our entire customer communication engine end-to-end.

What You'll Actually Do

Turn inbound conversations into conversions

Build structured follow-up systems (no lazy pipelines)

Improve lead order conversion rate

Increase repeat purchases

Manage and train a small CRM team

Set response standards and hold the bar high

Treat WhatsApp, DMs, and email like sales channels, not inboxes

You will work directly with founders and build this function properly.

Who This Is For

You think in numbers, not tickets

You believe follow-up is where money is made

You can write confidently and professionally

You understand premium positioning (no discount-driven selling)

You've led or want to lead a small team

If you've worked in D2C, fashion, lifestyle, or premium product brands even better.

We're building something long-term.

If you want to own a function, build systems, and drive real revenue, not just reply to chats, this role is for you.

DM me or email your CV + a short note on how you would improve CRM conversion for a premium brand.

Sandeep

BLKBRD Shoemaker

[Confidential Information]