objective
Detail-oriented and process-driven graduate seeking a role as a crm & operations associate in a fast-growing D2C environment. eager to apply analytical thinking, cross-team coordination, and customer-first problem-solving to streamline daily operations and enhance end-to-end customer experience.
Education
Bachelor's Degree or Above
Experience
CRM & Operations Intern/Associate
Expected Salary
18,000 - 20,000
Detailed JD
- Supported daily order-to-delivery workflowconfirmation, dispatch coordination, tracking, and customer communicationto ensure timely fulfillment.
- Assisted in managing post-purchase experience: feedback collection, replacement requests, and nps reporting.
- Maintained and analyzed crm dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.
- Collaborated with production and logistics teams to align product availability with marketing and drop schedules.
- Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.
- Contributed to both b2b and b2c operationsmanaging partner orders, invoicing, and inventory handovers.
Skills
- CRM tools: shopify, klaviyo, google sheets, excel, notion
- Operations: inventory management, shipping coordination, order tracking, vendor follow-up
- Data & reporting: basic analytics, dashboard maintenance, insight generation
- Communication: cross-functional collaboration, vendor and customer liaison
- Soft: reliability, structure, proactive ownership
- Built basic crm report templates to track purchase funnel drop-offs and reorder trends.
- assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.
interests
- consumer brands process automation product logistics customer experience design
