About Cognizant Corporate
Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.
At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose – always guided by our core values. Join us in shaping future of business.
Role Purpose
- The Manager – CREWS Digitalization shall be responsible for leading the digital transformation of CREWS (operational, workforce, engineering, or process driven functions) by modernizing systems, optimizing workflows, and ensuring alignment with organizational goals.
- The role drives the adoption of technology-enabled solutions that enhance efficiency, collaboration, and performance across CREWS operations.
- This includes establishing a strategic digital roadmap, orchestrating implementation, and tracking measurable outcomes that improve operational maturity.
Key Responsibilities
- Digital Strategy & Roadmap
- Develop and execute a comprehensive digital transformation roadmap for CREWS, ensuring it aligns with organizational vision, business priorities, and longterm transformation goals.
- Assess current CREWS technology capabilities, processes, and systems to identify improvement opportunities and gaps.
- Digital Initiatives Implementation
- Lead the transition from manual or legacy CREWS processes to modern digital platforms and tools (automation, analytics, workflow systems, collaboration platforms).
- Oversee implementation of solutions that streamline operations, improve crew coordination, enhance safety, and elevate compliance levels.
- Cross-Functional Collaboration
- Partner with senior executives, IT teams, engineering or operational teams, and business stakeholders to ensure digital initiatives are integrated successfully.
- Facilitate communication across teams to ensure alignment and adoption of new digital capabilities.
- Project & Resource Management
- Manage project planning, budgeting, resource allocation, and risk mitigation for all CREWS digital transformation programs.
- Monitor project dependencies, milestones, and performance metrics to ensure successful execution.
- Innovation & Continuous Improvement
- Promote a culture of innovation, encouraging teams to adopt digital tools, embrace new ways of working, and pursue ongoing improvement in CREWS operations.
- Identify emerging digital trends and recommend their adoption where beneficial.
- Performance & Value Delivery
- Track and evaluate digitalinitiative outcomes, ensuring initiatives deliver measurable value in efficiency, operational reliability, workforce productivity, or customer experience.
- Provide periodic reporting to leadership on progress, KPIs, and ROI of digital programs.
Key Interfaces
- General Counsel – India & APAC
- Global & Regional CRE Leadership
- Legal, Ethics & Compliance
- Finance & FP&A
- Procurement & Vendor Management
- Security, EHS, BCM, and Risk teams
Key Outcomes & KPIs (12–18 Months)
- % of CREWS processes digitized and automated
- Reduction in process cycle times
- Improvement in operational accuracy, compliance, and safety metrics
- Stakeholder satisfaction and adoption rates
- ROI of digital initiatives delivered
- Maturity level progression of CREWS digital capabilities
Qualifications & Experience
- Bachelor's or Master's degree in Engineering, Computer Science, Business, or related field.
- 8+ years of experience in digital transformation, technology implementation, or operations modernization.
- Experience leading enterprise level digital projects.
Required Skills & Competencies
- Technical & Functional Skills
- Strong understanding of digital transformation frameworks and enterprise technology platforms.
- Ability to assess processes, define digital solutions, and manage technology implementations.
- Familiarity with workflow automation, analytics tools, and collaboration technologies.
- Leadership & Behavioural Skills
- Strategic thinking and ability to translate business needs into digital initiatives.
- Strong stakeholder management and cross functional coordination skills.
- Capability to lead change management initiatives, ensuring adoption and cultural alignment.
- Excellent communication, influencing, and decision-making skills.
- Industry Knowledge (Optional but beneficial)
- Experience with crew operations, workforce systems, engineering, or operations-heavy environments.
- Understanding of compliance, safety, and regulatory aspects relevant to crew/operational contexts (supported by general crewmanagement responsibilities found across industries).
