Credit Note Executive

Job Description: Credit Note Executive

Job Title

Credit Note Executive

Department

Finance / Commercial / Accounts Receivable

Reports To

CN Supervisor / Commercial Excellence Manager

Job Summary

The Credit Note Executive is responsible for processing, validating, and issuing credit notes in accordance with company policies and customer agreements. This role ensures accuracy in billing adjustments, supports internal audits, and maintains strong coordination with sales, customer service, and finance teams.

Key Responsibilities

Review and validate credit note requests from sales or customer service teams.

Ensure all supporting documentation (e.g., invoices, approvals, return notes) is in place.

Process credit notes in the ERP system (e.g., SAP, Oracle, Tally).

Reconcile credit notes with customer accounts and outstanding balances.

Maintain accurate records of all credit note transactions.

Generate periodic reports on credit note trends, volumes, and reasons.

Ensure credit notes are issued in compliance with internal controls and audit requirements.

Assist in internal and external audits by providing necessary documentation.

Liaise with sales, logistics, and customer service teams to resolve discrepancies.

Communicate with customers regarding credit note status, if required.

Qualifications & Skills

Bachelor's degree in Commerce, Accounting, or related field.

13 years of experience in accounts receivable or billing operations.

Proficiency in ERP systems (SAP, Oracle, etc.) and MS Excel.

Strong attention to detail and numerical accuracy.

Good communication and coordination skills.

Knowledge of GST and other applicable tax regulations (if in India).

Preferred Attributes

Experience in FMCG, manufacturing, or distribution sectors.

Familiarity with credit policies and customer master data management.

Familiarity with GST , Basic Taxation.