Roles & Responsibilities:
- Manage end-to-end accounts receivable activities, customer communication (calls and emails), cash application, and account reconciliation.
- Collaborate directly with customers to resolve outstanding balances, addressing issues related to credit memos, unapplied/misapplied payments, and deductions.
- Monitor customer aging reports and outstanding balances, proactively following up on overdue invoices to ensure timely collections.
- Validate remittance details and accurately match incoming payments to invoices, ensuring clean AR balances and minimizing unapplied cash.
- Work closely with internal team including Billing, Sales, and Finance to improve customer experience and reduce outstanding AR.
Education:
Bachelor's degree in finance, Accounting, Commerce, or a related field.
Skills:
- Minimum 3 years of experience in Credit Control & Collections within a service organization, preferably in a B2B sales environment (maximum 6 years of experience).
- Hands-on experience in accounts receivable operations, including collections, cash application, and reconciliations.
- Expertise in the Order-to-Cash (O2C) cycle with B2B customers, including cash application and reconciliation of customer ledgers.
- Strong customer-handling skills with excellent communication abilities.
- Proficiency in MS Excel and other Microsoft applications.
- Effective communication skills, both written and verbal.
