Job description
Roles and Responsibilities
- EMEA collector will own a collection portfolio in the range of $25M - $75M. Collector will liaise with customer accounts payable, field & service sales, order management, regional tax , logistics & contract manufacturers, to action on accounts receivable , orders on hold, customer disputes, new deals, payment terms & credit limit. Candidate should be familiar with a region collection practices & with complex business model involving resellers, distributors & direct partners. Candidate should be able to thoroughly analyze & strategize a given collection portfolio to ensure average due date remains at zero.
Duties & Responsibilities :
- Perform collection duties on delinquent accounts.
- Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
- Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
- Maintain complete and accurate records of all accounts.
- Handle difficult collection problems in order to eliminate the need for outside collection efforts.
- Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations and disputes
- Handle incoming payments and remits and account reconciliation
- Recommend accounts to be referred to collection agencies in a timely manner.
- Online billing to our top customers
Education : Bachelor s Degree
Skills :
- Basic knowledge of accounting, banking, and finance
- Knowledge of SAP, CRM is a must
- Foreign language expertise is added advantage (German/Spanish)
Experience :
- Minimum of 5-6 years in B2B collections domain
- Exposure to large dollar volume customers
- Successful record of communicating with internal and external customers
- Demonstrated problem resolution
- Demonstrated process improvement
- Exposure to Letter of Credit, Standby letter of credit & bank guarantees
- Understanding VAT & TAX requirements
- Experience in handling all AR related disputes
Characteristics :
- Professional phone etiquette
- Ability to communicate (verbal and written) effectively
- Good organizational skills
- Ability to consistently meet deadlines
- Shows initiative in decision making
- Ability to set priorities
- Attention to detail
- Goal oriented
- Able to work individually (self-starter) and in a team environment
- Work in APAC / EMEA shift
