Credit & Collections Analyst (Portuguese Language)

About the Team

Oracle's Finance team supports global financial operations, governance, reporting, credit, collections, and customer account management across Oracle's business. This role sits within the Finance / Accounts Receivable / Credit & Collections function and supports Portuguese-language customer and stakeholder interactions.

We are seeking a Portuguese-speaking Credit & Collections / Accounts Receivable Analyst with 2 to 5 years of experience to support Oracle Finance in managing past-due invoices, account reconciliation, customer collections, employee overpayment recovery, and credit risk review.

The role will partner with sales support, accounts receivable, departmental managers, and customers to resolve outstanding balances, assess payment ability, prepare collection reports, and support timely credit decisions.

Key Responsibilities

• Manage a portfolio of Portuguese-language customer accounts, including past-due invoices, delinquency, write-offs, credit memos, additional interest, and reconciliation items.
• Communicate with customers, sales support, accounts receivable, and internal Oracle Finance stakeholders to resolve payment issues.
• Collect outstanding invoices from past-due accounts in line with Oracle's finance policies and customer engagement standards.
• Support recovery of overpayments from current and former employees, partnering with departmental managers to identify and reduce root causes.
• Conduct pre-sale credit risk evaluations, prepare recommendations, and support credit approval decisions for new accounts.
• Identify deteriorating credit situations and recommend appropriate mitigation or escalation actions.
• Prepare accurate collection reports, portfolio updates, and account status summaries.
• Enforce contractual payment terms and remedies while maintaining professional, customer-focused communication.

Qualifications & Skills

Mandatory

• 2 to 5 years of experience in collections, accounts receivable, credit control, credit risk, order-to-cash, billing, or finance operations.
• Portuguese language proficiency for customer and stakeholder communication.
• Experience managing overdue invoices, delinquent accounts, credit memos, write-offs, reconciliations, and payment follow-up.
• Ability to assess account risk, payment ability, and deteriorating credit situations.
• Strong communication, negotiation, follow-up, and stakeholder management skills.
• Ability to prepare collection reports and account status updates.
• Working knowledge of Excel and finance / ERP systems.

Good-to-Have

• Experience in Oracle Finance, global finance operations, shared services, or multinational finance environments.
• Experience supporting Brazil, Portugal, LATAM, or Portuguese-speaking customer portfolios.
• Exposure to Oracle ERP, Oracle Cloud Financials, SAP, NetSuite, or similar systems.
• Understanding of contractual payment terms, dispute management, credit approvals, and customer risk evaluation.
• Background in commerce, accounting, finance, business administration, or related fields.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Career Level - IC1