Credit & Collections Analyst (Portuguese language):
Location: Bengaluru
Work Timing: US shift (6:00 Pm to 3:00 PM)
This bilingual Portuguese language role is based out of GFIC and is essential to ensure timely and accurate invoice delivery, effective management of incomplete drafts, resolution of complex discrepancies, and continued support for strategic clients while maintaining SLA and compliance standards. It also enables effective coordination with Sales and Finance to address operational bottlenecks.
Timely cash collection of customer accounts, assessing creditworthiness, minimising bad debts and ensuring contract compliance and/or recommending legal action,
About the team:
Oracle's finance team supports global financial operations, governance, reporting, credit, collections, and customer account management across Oracle's business. This role sits within the Finance / Accounts Receivable / Credit & Collections function and supports Portuguese-language customer and stakeholder interaction.
We are seeking a Portuguese-speaking Credit & Collections / Accounts Receivable Analyst with 2 to 5 years of experience to support Oracle Finance in managing past-due invoices, account reconciliation, customer collections, employee overpayment recovery, and credit risk review.
The role will partner with sales support, accounts receivable, departmental managers, and customers to resolve outstanding balances, assess payment ability, prepare collection reports, and support timely credit decisions.
Key Responsibilities:
- Manage a portfolio of Portuguese-language customer accounts, including past-due invoices, delinquency, write-offs, credit memos, additional interest, and reconciliation items.
- Communicate with customers, sales support, accounts receivable, and internal Oracle Finance stakeholders to resolve payment issues.
- Collect outstanding invoices from past-due accounts in line with Oracle's finance policies and customer engagement standards.
- Support recovery of overpayments from current and former employees, partnering with departmental managers to identify and reduce root causes.
- Conduct pre-sale credit risk evaluations, prepare recommendations, and support credit approval decisions for new accounts.
- Identify deteriorating credit situations and recommend appropriate mitigation or escalation actions.
- Prepare accurate collection reports, portfolio updates, and account status summaries
- Enforce contractual payment terms and remedies while maintaining professional, customer-focused communication.
Qualifications & Skills:
Mandatory:
- 2 to 5 years of experience in collections, accounts receivable, credit control, credit risk, order-to-cash, billing, or finance operations
- Portuguese language proficiency for customer and stakeholder communication
- Experience managing overdue invoices, delinquent accounts, credit memos, write-offs, reconciliations, and payments follow-up.
- Ability to assess account risk, payment ability, and deteriorating credit situations.
- Strong communication, negotiation, follow-up, and stakeholder management skills.
- Ability to prepare collection reports and account status updates.
- Working knowledge of Excel and finance / ERP systems.
Good to have:
- Experience in Oracle Finance, global finance operations, shared services, or multinational finance environments or portfolios.
- Exposure to Oracle ERP, Oracle Cloud Financials, SAP, NetSuite, or similar systems.
- Understanding of contractual payment terms, dispute management, credit approvals, and customer risk evaluation.
- Background in commerce, accounting, finance, business administration, or related fields.
