Job Overview
Seeking a dynamic Client Servicing professional with strong copywriting skills to manage BFSI clients, understand their communication needs, and deliver high-quality content across campaigns and customer engagement programs.
This is an entrepreneurial role with massive growth opportunity, you'll take ownership of key accounts, identify new opportunities, and drive client success end-to-end.
Key Responsibilities:
- Serve as the main point of contact for BFSI clients, ensuring timely delivery of requirements.
- Understand briefs, coordinate with internal teams, and drive end-to-end campaign execution.
- Write clear, concise, and engaging copy for BFSI campaigns - emails, SMS, digital ads, scripts, and customer communication.
- Ensure content adheres to BFSI guidelines, brand tone, and compliance rules. Support CRM and customer lifecycle communication initiatives.
- Create reports, track project deliverables, and maintain strong client relationships. Take ownership like an entrepreneur - proactively identify gaps, propose solutions, and find new opportunities to grow the account.
- Collaborate across strategy, design, data, and tech teams to push out smarter, more impactful work.
Requirements:
- 58 years of experience in Client Servicing, preferably in CRM/Marketing agencies.
- Strong copywriting experience specifically in the BFSI domain.
- Understanding of BFSI customer journeys, compliance, and communication sensibilities.
- Excellent communication, multitasking, and stakeholder management skills.
- Ability to work in a fast-paced environment with quick turnaround expectations.
- A proactive mindset with the confidence to take ownership and drive outcomes independently.
