Country Lead -Training | Retail Jewellery | 10-15+ yrs | BLR

Michael Page

Bengaluru, India

15-17 Years

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Posted 19 hours ago
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Job Description

Own a national, high‑impact capability mandate
Partner with senior business leadership

Job Description

Jewellery Capability Building

Own training and capability development for retail teams across all jewellery outlets.
Drive structured learning for Diamonds, Solitaires, Studded and High-Value Jewellery, including certification and mastery pathways.
Partner with global and domestic certification bodies (e.g., diamond institutes) to build credibility and technical expertise.
Align learning outcomes with key business metrics such as conversion, ASP, ticket size, and category contribution.

Learning Strategy & Curriculum Design

Design and evolve end-to-end learning journeys covering onboarding, upskilling, and mastery.
Develop content across product knowledge, premium selling, service behaviours, grooming, and people skills.
Publish and execute an annual training calendar aligned to product launches and business priorities.

Service Excellence & Retail Leadership

Enable consistent service excellence, trust-building, and long-term customer relationship behaviours.
Build store manager capability in customer experience leadership, people management, and operational excellence.
Work with business teams to address customer pain points and reduce service variability across regions.

Trainer Leadership & Learning Ecosystem

Lead a blended ecosystem of on-roll and off-roll trainers.
Build strong regional trainer, RTM, and learning champion models to scale reach and effectiveness.
Track training effectiveness through dashboards, MIS, and structured reviews.
Develop trainers as business enablers, not just facilitators.

Digital Learning & Innovation

Drive LMS adoption and effectiveness across the retail network.
Leverage technology and digital tools to improve reach, consistency, and on-demand learning.
Integrate learning metrics into leadership scorecards and reviews.

Stakeholder & Franchisee Engagement

Partner with regional business leaders, sales heads, marketing teams, and franchise partners.
Travel extensively to stores to understand ground realities, coach teams, and reinforce training impact.
Conduct regular capability health reviews with senior regional leadership.

Governance & Measurement

Measure ROI and business impact of learning interventions.
Manage training budgets, vendors, and third-party partners.
Ensure timely and high-quality induction of all new retail hire

The Successful Applicant

A successful Lead - Jewellery Training should have:

15+ years of experience across Retail Operations, Sales & Marketing, or Human Resources, with strong exposure to capability building and training leadership.
Proven experience designing and scaling learning interventions in retail or consumer-facing environments.
Exposure to jewellery, luxury, lifestyle, or high-involvement retail will be a strong advantage.
Strong stakeholder management skills, with the ability to influence across functions, regions, and franchise partners.
High energy, outcome-driven leader comfortable with ambiguity and extensive field engagement.
Excellent communication skills, with the ability to articulate the business value of learning.

MUST:

Should have managed 20+ trainers PAN India.
Should have extensive experience, understanding & knowledge of Jewellery business.
Candidates with past stints in jewellery sector across Retail Operations, Sales & Marketing, or Human Resources with training experience can also apply.

What's on Offer

Competitive salary package commensurate with experience.
Opportunities for professional development and career progression.
Generous holiday leave and a supportive work environment.
Exposure to the dynamic retail and fashion/apparel industry.

If you are passionate about training and development and have a background in the retail or fashion/apparel industry, we encourage you to apply for the Lead - Jewellery Training role today!

More Info

Job Type:

Permanent Job

Function:

Retail Operations

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145816657

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