Corporate Servicing- Account Opening

Role & responsibilities

a. Schedule appointment & visit the clients for collecting the account opening documents, on receipt of Business request.

b. Client visits need to be efficiently managed so that all the documents are collected in 1 go & submitted with CCS for AO as FTR.

Maintain daily tracker (CRM update) for Business request received, client visit done & follow-ups done with client for collecting the documents for opening account.

• One-point contact for CCBG Account opening, delivering superior client experience while collaborating Clients, Business RMs, Hub & DVU.

a. Seek complete information w.r.t Lending banks & initiate NOC process at the earliest. -

b. Strict adherence to KYC guideline & Documentation checklist.

c. Co-ordinating with local hub / CPU team for faster processing of accounts.

d. In case of discrepancies, CCS to own execution responsibility of account opening and resolve the exceptions with the clients/ business and in case of escalation or clarifications, RMs to be called for action. RM to remain copied on all communication with the client.

e. Ensure that deviation/ deferrals is approved by appropriate authority.

f. Expedite exception resolution (where Businesss involvement is required).

g. Reduce recurring errors basis feedback from exceptions review. Highlighting incorrect exceptions raised, for taking up weekly with DVU.

Educate customer to provide complete documentation

Preferred candidate profile

Need to have thorough understanding of documentation in AO of various constitution of

Accounts