Operations & Support (100%):
- Serve as the primary contact for IT related problems and issues for Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot and resolve hardware and software problems on computer systems
- Maintain accurate inventory database, repair log and activity log
- Enforce TSG guidelines and policies
- Manage user accounts and set permissions
- Work with other TSG staff to test new applications and upgrades
- Coordinate off-site repairs with external vendors
- Monitor backups and periodically test backed-up data
- Assist in supervising and training more junior TSG employees
- Lead end-user training programs
About you
- Associates/Bachelor s degree or an equivalent combination of education, training and experience
- Previous corporate experience of 2-5 years preferred
- Experience in a customer service or technical support role
- Experience with remote support tools and techniques
- Experience in managing and prioritizing service requests and escalations
- Experience in creating and maintaining documentation, processes, and procedures
- Demonstrated interest and aptitude in technology and technical issues
- Communicate well with customers and members of the team, display a confident and self-motivated approach
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the TSG team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, troubleshooting skills and approaches
