About Sonata Software
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the
Harmoni.AI Enterprise Platform, which includes
Agent Bridge-a governance and observability framework;
Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the
Agent Marketplace-an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the
Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Job Title- Monitoring Analyst (Datadog Specialist)(GEM/Incident Coordinators)
Location- Hyderabad
Roles And Responsibilities
- Monitor global applications and infrastructure using Datadog dashboards, events, and alerts.
- Create, configure, and optimize Datadog monitors, alerting rules, SLOs, and dashboards.
- Work closely with engineering and application teams to define effective alert thresholds and reduce noise.
- Investigate and triage monitoring alerts, ensuring timely escalation to appropriate technical teams.
- Identify trends, recurring issues, and opportunities for improving monitoring coverage.
- Maintain documentation for monitoring standards, alerting guidelines, and escalation processes.
- Support on-call incident processes as needed (notifying stakeholders, logging events, ensuring SLA adherence).
- Partner with cross-functional teams to onboard new applications/services into Datadog.
- Participate in continuous improvement initiatives to strengthen global monitoring posture.
- Work Environment:
- This role is based in the Hyderabad office, with potential hybrid flexibility depending on business needs. It may also require occasional extended monitoring during critical events or high-severity incidents.
Qualifications & Required Skills
- We are seeking a highly motivated Monitoring Analyst to support our operational and client‑driven monitoring needs. The ideal candidate should have strong hands-on experience with Datadog, including alert monitoring, alert configuration, dashboard development, event correlation, and proactive application monitoring in alignment with client requirements.
- 2-4 years of experience working with modern monitoring/observability platforms (Datadog preferred).
- Hands-on experience with:
- o Datadog monitors, dashboards, service maps, logs, and APM.
- o Configuring alert thresholds, detection rules, and anomaly-based alerts.
- o Understanding events, metrics, logs, and traces.
- Experience with SaaS-based application environments and cloud platforms (AWS/Azure/GCP preferred).
- Basic knowledge of Linux/Windows servers, networking fundamentals, and application behavior.
- Experience contributing to incident response processes is a plus
Why join Sonata Software
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
