Coordinator cum Telecaller

Hiring: Coordinator cum Telecaller (Home Automation)

Company: Wifinity Smarthome LLP

Location: Kolkata (Support & Assembly Unit)

About Wifinity

Wifinity is a cutting-edge Smart Home Automation brand. We pride ourselves on a robust ecosystem featuring our own Wifinity App, a dedicated Manufacturing & Research facility in Pune, and a state-of-the-art Assembling & Support unit in Kolkata. We are looking for a tech-savvy and communicative professional to join our Kolkata team.

Key Responsibilities

Customer Support & Coordination: Act as the primary point of contact for clients using the Wifinity App, assisting with onboarding and basic troubleshooting.

Lead Management: Make outbound calls to potential customers and handle inbound inquiries regarding home automation solutions.

Service Coordination: Liaise between the Kolkata support unit and field technicians to schedule installations and service requests.

Database Management: Maintain accurate records of customer interactions, feedback, and service history.

Feedback Loop: Report common customer issues to the Pune Research & Development team to help improve app functionality and hardware.

Requirements

Experience: 13 years in telecalling, customer service, or coordination (Experience in tech/electronics is a plus).

Skills: Strong verbal communication in English, Hindi, and Bengali.

Tech-Savvy: Comfortable explaining app features and smart device connectivity to customers.

Education: Graduate in any stream.

Traits: Problem-solver, patient with customers, and highly organized.

Why Join Us

Work with a Make in India brand with its own R&D and manufacturing.

Opportunity to grow within the rapidly expanding Home Automation industry.

Direct involvement with high-tech software (Wifinity App) and hardware.

How to Apply

Please send your CV and a brief cover letter to:

Contact: +91 94770 33544

Location : Kolkata