Conversational AI Engineer (Genesys Exp is Must)

Spectral Consultants is hiring for Conversational AI Engineer (LLMs + Voice Bots) with one of the leading Insurance Provider Organizations.

Location: Hyderabad / Pune

Experience: 57 Years

We are looking for a highly skilled Conversational AI Engineer with strong expertise in LLMs, Voice Bots, and Generative AI to build next-generation intelligent voice solutions.

Key Responsibilities

• Design and develop advanced conversational AI solutions using LLMs for intelligent voice bot interactions.
• Implement prompt engineering techniques and RAG architectures to improve contextual understanding and response accuracy.
• Fine-tune and optimize LLMs for domain-specific voice conversations, including intent classification, entity extraction, and sentiment analysis.
• Architect and deploy enterprise-grade voice bots using:
• Genesys Cloud Architect, Amazon Lex, Google Dialogflow, LangChain, LlamaIndex.
• Build robust STT/TTS pipelines using models such as Whisper, Azure Speech Services, Google Speech API.
• Develop conversational agents with memory, context retention, and personalization.
• Integrate voice bots with backend systems using RESTful APIs and event-driven architectures for real-time responses.
• Build LLM orchestration layers to manage API calls, database queries, and third-party integrations.
• Enhance NLU using transformer models and custom entity recognition techniques.
• Ensure all interactions follow GDPR, CCPA, HIPAA and enterprise security standards.