Critical Skills to Possess:
- Develop virtual agents: Design, build, and deploy conversational AI solutions using Google platforms.
- Implement conversational flows: Create complex, multi-turn, context-aware conversational flows, intents, entities, and fulfillment logic for virtual agents.
- Integrate systems: Develop webhooks and APIs to integrate conversational agents with various backend systems, such as customer relationship management (CRM) platforms, enterprise resource planning (ERP) systems, and databases.
- Develop, test, and deploy conversational agents that meet project requirements and user expectations.
- Collaborate with cross-functional teams to integrate conversational interfaces into existing systems and applications.
- Customize and optimize Conversational agents to improve natural language understanding and overall conversational performance.
- Implement context-aware conversations and handle complex user queries effectively.
- Stay updated on the latest advancements in conversational AI and implement best practices to enhance the performance of agents.
- Monitor and analyze conversational data to identify opportunities for improvement and optimization.
- Conduct thorough testing of conversational agents to identify and address any issues related to natural language understanding, user experience, and system integration.
Preferred Qualifications:
- BS degree in Computer Science or Engineering or equivalent experience
