- Contract Processing:
- Champion the flawless execution of Subscription and Maintenance contracts, guaranteeing precision and efficiency while strictly adhering to monthly revenue recognition and invoicing timelines, thus safeguarding our financial integrity
- Work closely with Customer Renewal Reps/ Account Managersto ensure renewal isquoted in a timely. Provide contract history and terms to allow for smooth customer negotiations. Ensure the system accurately reflects a customer's products/contract status
- Ensure timely processing of all finalizedrenewalpackages. Ensuring all negotiated renewals are within company policy and all applicable approvals have been captured.The Contract Renewal Specialistwillfinalizethe Renewal contract for the upcoming period andsubmitfor invoicing.
- Draft and review contract language to ensure clarity and enforceability
- Conduct agreement research to support contractinterpretation and compliance
- Manage contract opportunities actual and forecasted ARR to ensureaccuratecalculation of contract churn
- Uphold the integrity of Service Contracts by ensuring they accurately reflect proper customer entitlements, thereby enhancing client satisfaction and trust
- Play a crucial role in month-end close activities, meticulously ensuring that all financial transactions are completed accurateand timely, contributing to a seamless and transparent financial reporting process
- Swiftly process completed renewals and contract amendments, ensuring that contracts are a true reflection of the customer's current contracted products, pricing, sales credits, and billing frequency, therebyoptimizingrevenue flow and client relations
- Account Management:
- Manage contract terminations and account reconciliations for assigned accountsin a timely manner, ensuring compliance with company policies and customer agreements
- Maintain comprehensive customer account records across various systems, ensuring allrenewals,contract amendments, credits, and invoices are accurately processed and documented
- Cross-Functional Collaboration:
- Collaborate closely with cross-functional departments, includingCustomer Renewals,Sales, Finance, and Customer Support, to ensure that information within Salesforce Contracts, Microsoft Dynamics, and other operational systems is updated accurately and promptly
- Address incoming and outgoing inquiries from internal and external customers while partnering with internal departmentsregardingBilling and Contract issues, coordinating with relevant parties to achieve final resolutions
- Dispute Resolution:
- Ensure all monthly contract activities are processed accurately and efficiently to support revenue recognition, invoicing, and account reconciliation
- Resolve invoice disputes from both internal and external partiesin a timely manner
Knowledge and Abilities
To excel in this role, the individual mustdemonstratethe following knowledge, skills, and abilities:
- Contract Analysisand Interpretation:Ability to interpret andcomprehendvarious typesofcontracts andensure compliance with legal standards and company policies
- Analytical Skills:Proficiencyin researching billing issues and effectively communicating findings both verbally and in writing
- Initiative: A proactive approach to taking initiative and following through on tasks/requests through to completion
- Results Orientation: Ability to focus on desired outcomes consistently meet or exceed them
- Flexibility: Openness tonew ideasand adaptability to changing circumstances
- Thoroughness: Attention to detail, ensuring that all work is complete andaccurate; preparation for meetings; and diligent follow-up to ensure commitments are fulfilled
- Accountability:A strong senseof responsibility for personal and team outcomes
- Time Management: Ability to manage multiple priorities and meet deadlines in a dynamic work environment
- Interpersonal Skills:Strong communicationand interpersonal skills, with the ability to interact effectively across various departments, including Billing, Credits, Accounts Receivable, Sales/Sales Ops, Legal, and Customer Support
Qualifications
- Education:Bachelor's degree in business administration, Finance, or a related field, or equivalent business experience
- Technical Skills:Proficiencyin computer software, including Salesforce/CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite
- Excel Expertise: Strong experience in Microsoft Excel, including advanced functions such as VLOOKUP and PivotTables
- Customer Service: Excellent customer service skills, witha high levelof interpersonal skills to respond calmly and make rational decisions in stressful situations
- Communication: Effective oral and written communication skills, with the ability to convey complex information clearly and concisely
