Job Description
- HyTechPro is seeking an experienced and detail-driven Contract Manager to manage and govern customer contracts for our US-based clients.
- This role is responsible for overseeing the full contract lifecycle post-quote creation, ensuring legal, commercial, and financial compliance across IT services engagements.
- The Contract Manager will work closely with sales, delivery, finance, and legal stakeholders to mitigate risk, ensure contractual accuracy, and support smooth execution of client engagements.
Key Responsibilities
- Perform detailed contract reviews after quote creation to ensure alignment with approved commercial terms, scope, pricing, and US legal standards.
- Manage contract modifications, including adding or removing services, preparing amendments, and adjusting quotes in collaboration with sales and finance teams.
- Review customer contracts to process disconnects, terminations, and service changes, ensuring adherence to termination, notice, and cancellation clauses.
- Calculate and validate Early Termination Fees (ETFs) in accordance with contractual terms and US commercial practices.
- Serve as a key point of coordination between sales, project managers, implementation teams, finance, and legal to ensure seamless transition from deal closure to delivery.
- Manage contract-related activities within a queue- or ticket-based system, prioritizing workload while maintaining exceptional accuracy and attention to detail.
- Ensure timely completion of contract deliverables, particularly during end-of-month and end-of-quarter close cycles.
- Conduct regular audits of contracts and invoices to confirm accuracy, compliance, and alignment with agreed pricing, milestones, and service obligations.
- Identify contractual risks, deviations, or compliance issues and proactively work with internal stakeholders to resolve them.
- Maintain organized, audit-ready contract documentation and ensure version control across all contract records.
- Communicate clearly and professionally with internal teams, US-based clients, and external vendors regarding contract terms, revisions, clarifications, and compliance matters.
- Support adherence to internal governance policies and applicable US regulatory and contractual standards.
Requirements
Required Skills & Qualifications:
- Bachelor's degree in Law (LLB) is mandatory; additional qualifications in Business Administration, Finance, or Contract Management are a plus.
- 4+ years of experience in contract management, legal operations, or commercial governance within an IT services or technology consulting environment.
- Strong working knowledge of US client contracts, including MSAs, SOWs, SLAs, change orders, amendments, and termination clauses.
- Experience interpreting US commercial terms related to pricing models, renewals, liability, indemnification, and termination.
- Proven ability to calculate financial implications such as Early Termination Fees, penalties, and service credits.
- Excellent analytical and legal drafting/review skills with strong attention to detail.
- Strong stakeholder management and cross-functional collaboration abilities.
- Ability to manage multiple priorities under tight deadlines, especially during quarter-end cycles.
- Proficiency in contract management systems, CRM tools, and Microsoft Excel; familiarity with ERP or finance systems is an advantage.
Preferred Attributes
- Exposure to supporting North American (US) clients in a delivery or commercial operations role.
- Understanding of revenue recognition concepts and contract-to-cash processes.
- Ability to work effectively in a fast-paced, global delivery environment with overlapping time zones.
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