Content Strategist

About Company

At CommercePundit, we're connecting the world through the latest tech, top-of-the-line communications, and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail, and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you'll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an e-commerce channel. We are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2025, the digital transformation will revolutionize the digital space, and you can build a career that will propel your future.

About the Job

We are seeking a candidate with a background in content strategy and copy writing to join the Development Studio. The UX Content Strategist will define and create the messaging and copy strategy and deliver the copy for all the areas supporting our website, including global navigation, search, account services, and buyflow. We also manage the copy for Service & Support, creating customer facing articles and troubleshooting tools. The UX Content Strategist will be supporting the scrum teams and partnering with developers, designers, product managers, and business to release new features every two weeks

The ideal candidate knows how to interpret technical and legal terms into plain English using our brand voice. They'll take the copy from first concepts to publication and make sure it all meets our Company digital experience standards and business objectives.

Responsibilities and Day-to-Day View

• Provide UX copy writing and strategy expertise.
• Manage the end-to-end copy for sales, services, and support projects.
• Review and collaborate on design wireframes and comps for the best experience.
• Make sure copy always meets our style guide, editorial, SEO, and accessibility guidelines, and follows the Company Brand voice and tone.
• Create customer journey maps, wireframes, storyboards, outlines, or other docs that help guide a project's copy through several iterations.
• Coordinate with Content Leads and other writers to keep copy, images, and wireframes consistent across the site.

Required Qualifications

• Bachelor's Degree in English, communications, journalism, or equivalent experience.
• 3-7 years moderate-level, real-world experience in UX copy writing for a consumer audience, with limited experience managing project copy independently.
• 3+ years of experience in content strategy, balancing user testing, industry research, and other analytics with the needs of marketing and business.
• 3+ years of experience writing UX for digital spaces, such as e-commerce sales flows, mobile apps, support articles, or account management flows.
• Exceptional collaboration skills; comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.

Preferred Qualifications

• 1+ years Agile or development cycle experience
• E-commerce experience
• Experience with design tools, such as Figma, Sketch, or Adobe XD