Content Rating Generalist

Typical Background:

35 years in HR domain, Knowledge Management, Communications, or Process Excellence with strong editorial skills.

Role Purpose:

Author scalable, policy-grounded HR content that is accurate, inclusive & executable.

Core Responsibilities:

Design realistic HR journeys across all functions.

Write policy-aligned prompts/responses with clear prerequisites and actions.

Maintain reusable content libraries and editorial standards.

Partner with Experts & Raters to refine tone, compliance, and guardrails.

Must-Have Experience:

Proven SOP/KB authorship and ability to translate policy into steps.

Strong grasp of DEI language, PII handling, and regional terminology.

Effective collaboration with HR teams.

MINIMUM QUALIFICATIONS:

Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience.

24 years in HR domain with experience reviewing HR content.

Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.

Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.

Strong focus on quality of work and attention to detail.

Excellent written, verbal and presentation communication skills.

Exposure to core HR processes , Working knowledge of HR and CMS systems

Familiarity with HR systems, case tools, and content platforms.

Open to work in 24 * 7 shifts & on call rotation

Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

Certification in HR, Knowledge Management, or Technical Writing.

Experience in authoring SOPs, KB articles, or HR process documentation with strong editorial standards.

Familiarity with DEI-compliant language and global HR terminology.