Content Management Associate

Who we are:

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

About the Role:

The objective is to deliver clipping or Press Review packages to clients across the globe on a daily basis. Our focus is to produce a broad range of high quality press review products for a varied customer base using bespoke software to analyse and summarise a selection of print and electronic publications, online content and social media.

You will work on the new production tools - the Global Content Hub (GCH) - and other internal tools to track content ingestion, production processing and providing a layer of quality control via the set up tool or in a QC environment.

Note- It is a junior role. Entry level candidates can apply.

Your Responsibilities:

• Implement changes and create new services in GCH / client management tool
• Use client data from Client Services team via CRM
• Update client brief with instructions on keywords, formatting, media preference
• Interpretation of client requirements and accurate creation of boolean searches
• Provide feedback to client services team on any issues discovered or guidance
• Error handling and investigation following service issues and client driven complaints
• Optimisation of account set-up and continuous review of services

Who you are:

• Excellent English language, particularly spelling, and a good understanding of grammar
• Knowledge of Boolean search syntax is desirable
• Analytical and problem-solving skills
• Strong organisational, administrative and time management skills
• Ability to plan, prioritise and deliver to tight deadlines
• Passion for finding language to express concepts
• Being meticulous and methodical

What we offer:

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• Competitive salary and benefits
• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
• A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.