Advanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations & bases across the network (every quarter)
Assist in the development and rollout of timely as well as effective & innovative measures for training and skills enhancement
Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
Participate in the periodic training needs analysis for customer service skills across IFS
Responsible for ensuring that Ab Initio batches attend timely & effective Basic Customer Service training within defined timelines & standards
Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS
Ensure the processing and consolidation of all training records pertaining to Customer Service Training
Upskill & develop self-on-related professional skills
To be aware of the developments in the field of learning (special focus on Customer Service) through research and networking
Be available to the Human Resources Recruitment during a preliminary interview phase for Cabin Attendants and Airport Operations
Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network
Multiskilled self into any other related soft skills as required by the organization and at the discretion of the Manager ifly (Soft Skills & Leadership Training)
Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager ifly (Soft Skills & Leadership Training)
Duties are not limited to the above and some duties can be delegated at the discretion of the Manager ifly (Soft Skills & Leadership Training)
